Return Policy

All online purchases are a final sale; however, if there are any issues with an order upon arrival due to shipping, please contact us via e-mail at hello@hideoutdistro.com or through the contact form on our site. Be prepared to send photos of packaging and product for any shipping conundrums or damages. 

Orders are processed to ship within 3-5 business days and are shipped via regular ground shipping with Canada Post or an arranged time for delivery to your door if you are located in central Edmonton (you will be contacted via email once your order has been placed to arrange this if so!). 

Larger parcels are expedited and have automatic tracking, but for smaller items tracking can be arranged for an additional charge. Just send us a message!

If you'd prefer local Edmonton pick-up from our central pick-up location at Take Care Cafe, select the option at checkout to waive shipping! We send a confirmation when your order is be ready for pick up (typically within 3 business days of your order placement unless otherwise communicated) to your contact email in your order details. 

 

Our products are put together using certified ingredients with your health and safety as our top priority. Due to the nature of our products, we do our due diligence and include  warnings on each and every product on safety of use as well as instructions for use. By purchasing any Hideout Home Goods products, customers assume the risks and responsibility for the use of these products and Hideout will not liable for any damage or harm due to the misuse of our products.